Support
Most things can be done inside the app without waiting for us. Where that is true, the steps are below. Where it is not, write to us and we will answer.
Contact
| General and account help | HelomSteinborn665@outlook.com |
| Safety and urgent reports | HelomSteinborn665@outlook.com |
| Privacy and data requests | HelomSteinborn665@outlook.com |
Swayli is not an emergency service. If you are in immediate danger, contact your local emergency number first.
Reporting content or an account
Reporting from inside the app is faster and gives you a case reference to follow, so prefer it where you can: open the profile, room, live session or message, tap the overflow menu, and choose Report. Pick a reason, add context if it helps, and submit. Your case appears in Safety Center.
If you cannot reach the app — or the report concerns Swayli itself — write to HelomSteinborn665@outlook.com with what you saw and when. We do not tell the reported account who reported them.
Deleting your account
You can delete your account yourself, permanently, from inside the app: Profile → Settings → Account & Security → Delete Account. You will be shown what is removed before you confirm.
Deletion is permanent. Any unused diamonds are forfeited, and deleting your account does not itself create a refund. A limited set of records may be kept where law requires it or to prevent repeat abuse — see section 3 of the Privacy Policy.
Your data
In Account & Security you can download a portable copy of your data. In Edit Profile you can correct anything public. In Permissions you can review what the app is allowed to access and change notification categories.
For anything those screens do not cover, write to HelomSteinborn665@outlook.com.
Purchases and refunds
Diamonds are consumable in-app purchases sold by the Apple App Store or Google Play. There is no subscription and nothing renews on a schedule.
Refunds are handled by the store under its own policy — we cannot issue a store refund ourselves. On iOS, use reportaproblem.apple.com. If a purchase was charged but the diamonds did not arrive, that is ours to fix: write to HelomSteinborn665@outlook.com with the store receipt reference.
Blocked on the age screen
If you entered a date of birth under 18, that device can no longer create or sign in to an account. This is deliberate and there is no retry. If you entered the wrong year by mistake, write to HelomSteinborn665@outlook.com and a person will look at it.
Appeals
Every enforcement decision shows the policy category, the action taken, how long any restriction lasts, and the appeal deadline. Eligible decisions can be appealed once from inside the app, and the appeal is read by a reviewer who did not make the original decision.